Refund policy

RETURN & REFUND POLICY – African Dazzle Boutique

Hello and thank you for shopping with African Dazzle Boutique. We truly appreciate your support and want to make your experience as smooth as possible. Please review our policy below—if you have any questions, reach out via the Contact Us form on our website.

Because our garments are ready-to-wear items following mostly structured UK sizing standards with zero fabric stretch, precise sizing matching is critical. Please review our comprehensive return guidelines below:

• To keep prices competitive for all our customers, we accept returns and exchanges of certain items under certain conditions when we are NOTIFIED within 72 hours of delivery, EXCEPT on Wigs and hair coverings. 
• If an item is defective, damaged, or incorrect, we will work with you to make it right (see DAMAGED OR WRONG ITEMS and EXCHANGES below).

NON-RETURNABLE ITEMS

• The following items cannot be returned:
• Wigs and other head coverings
• Worn, washed, or damaged items
• Custom-made or personalized products
• Sale or discounted items

1. STRICT 14-DAY RETURN WINDOW

We accept returns for eligible items within fourteen (14) days from the date of confirmed carrier delivery. If fourteen days have elapsed since your order was delivered, we unfortunately cannot offer you a refund or store credit.

2. RETURN ELIGIBILITY

To qualify for a return, your item must meet the following strict criteria:

  • The garment must be unworn, unwashed, unaltered, and free of any odors, makeup, perfumes, or stains.
  • Security Tag Enforcement: All garments are shipped with a highly visible security tag attached to the exterior of the item. Returns will be summarily rejected if this security tag is broken, cut, altered, or reattached. This policy strictly prevents "wardrobing" or short-term event wear.
  • The item must be in its original packaging.

3. EXCLUSIONS & ALL SALES FINAL

  • Customization Disclaimer: Please note that we do not offer product customization. All stock is ready-to-wear.
  • Final Sale Items: Sale items including store wide sale or discount coupons sales, clearances, matching headwraps, caps, and wigs are strictly FINAL SALE and cannot be returned under any circumstances.

4. RETURN SHIPPING & RESTOCKING FEES

  • Buyer Responsibility: The buyer assumes full financial responsibility for all return shipping costs. We do not provide prepaid return shipping labels.
  • Non-Refundable Costs: Original shipping fees paid at checkout are non-refundable. If your order qualified for a free shipping promotion, our actual baseline shipping cost ($10.00 USD) will be deducted from your final refund amount to cover our logistical losses.
  • We strongly recommend utilizing a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

5. REFUND PROCESSING

Once your return is received and thoroughly inspected by our fulfillment team, we will send an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and applicable credit will automatically be applied to your original method of payment within 5–7 business days.


REFUNDS

• Once a return or replacement request is received and inspected, we will notify you whether it has been approved or rejected.
• Approved refunds will be processed within 5–10 business days of receipt. 
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable unless the refund is issued due to our error (for example, a wrong or damaged item we sent).

EXCHANGES

We replace items if they are:
• Defective
• Damaged
• Incorrect item received
• If you need an exchange, contact us within 72 hours of delivery via the Contact Us form and include your order number, a brief description, and photos if applicable.

RETURN SHIPPING

• Customers are responsible for return shipping costs unless we instruct otherwise.
• We recommend using a trackable shipping service and keeping proof of postage.
• We are not responsible for lost return packages.

ORDER CANCELLATION

• Orders can only be canceled before they are fulfilled or ship.
• If you need to cancel, contact us immediately via the Contact Us form and include your order number.
• Orders that have already been processed or shipped cannot be canceled.

DAMAGED OR WRONG ITEMS

• All problems must be reported within 72 hours of delivery.
• If you receive a damaged or incorrect item, please contact us via the Contact Us form and include photo evidence and your order number so we can resolve the issue promptly.

REPORTING OTHER ORDER ISSUES

• For other problems with your order, please report them within 72 hours of receipt.
• Provide your order number, a brief description, and photos if applicable via the Contact Us form.

CONTACT US

• To report issues, request cancellations before shipping, or ask questions, please use the Contact Us form on our website.
• Include your order number and any relevant photos to help us assist you quickly.
• We aim to respond within 48 hours and will handle each case on a friendly, case-by-case basis.

AGREEMENT

• By placing an order with African Dazzle Boutique, you agree to this policy.
• We appreciate your business and will do our best to ensure a positive experience.