Política de reembolso

Hello and thank you for shopping with African Dazzle Boutique. We truly appreciate your support and want to make your experience as smooth as possible. Please review our policy below—if you have any questions, reach out via the Contact Us form on our website.

RETURNS & EXCHANGES

• To keep prices competitive for all our customers, we accept returns and exchanges of certain items under certain conditions when we are NOTIFIED within 72 hours of delivery, EXCEPT on Wigs and hair coverings. 

• If an item is defective, damaged, or incorrect, we will work with you to make it right (see DAMAGED OR WRONG ITEMS and EXCHANGES below).

NON-RETURNABLE ITEMS

• The following items cannot be returned:

• Wigs and other head coverings

• Worn, washed, or damaged items

• Custom-made or personalized products

• Sale or discounted items

REFUNDS

• Once a return or replacement request is received and inspected, we will notify you whether it has been approved or rejected.

• Approved refunds will be processed within 5–10 business days of receipt. 

• Refunds will be issued to your original payment method.

• Shipping fees are non-refundable unless the refund is issued due to our error (for example, a wrong or damaged item we sent).

EXCHANGES

We replace items if they are:

• Defective

• Damaged

• Incorrect item received

• If you need an exchange, contact us within 72 hours of delivery via the Contact Us form and include your order number, a brief description, and photos if applicable.

RETURN SHIPPING

• Customers are responsible for return shipping costs unless we instruct otherwise.

• We recommend using a trackable shipping service and keeping proof of postage.

• We are not responsible for lost return packages.

ORDER CANCELLATION

• Orders can only be canceled before they are fulfilled or ship.

• If you need to cancel, contact us immediately via the Contact Us form and include your order number.

• Orders that have already been processed or shipped cannot be canceled.

DAMAGED OR WRONG ITEMS

• All problems must be reported within 72 hours of delivery.

• If you receive a damaged or incorrect item, please contact us via the Contact Us form and include photo evidence and your order number so we can resolve the issue promptly.

REPORTING OTHER ORDER ISSUES

• For other problems with your order, please report them within 72 hours of receipt.

• Provide your order number, a brief description, and photos if applicable via the Contact Us form.

CONTACT US

• To report issues, request cancellations before shipping, or ask questions, please use the Contact Us form on our website.

• Include your order number and any relevant photos to help us assist you quickly.

• We aim to respond within 48 hours and will handle each case on a friendly, case-by-case basis.

AGREEMENT

• By placing an order with African Dazzle Boutique, you agree to this policy.

• We appreciate your business and will do our best to ensure a positive experience.